Last modified: May 17, 2024
We at Plena LLC, operating as Plena Health ("Plena Health," "we," "us," or "our") have created this privacy policy (this "Privacy Policy") because we know that you care about how information you provide to us is used and shared. This Privacy Policy relates to the information collection and use practices of Plena Health in connection with our website located at https://www.plena.health/ (the "Website"), our proprietary AI scribing platform (the "Platform") which is made available as a web application via our Website and/or a mobile application (if any), and when you otherwise interact with us in any way.
This Privacy Policy applies to visitors to the Website, who view only publicly-available content ("Visitors"), customers who have signed up to access and use the Platform (the "Customers"), and Customer's employees and contractors authorized by Customer to access and use the Platform ("Authorized Users").
By visiting our Website, Visitors are agreeing to the terms of this Privacy Policy and the accompanying Terms of Use.
By accessing and/or using the Platform, each Customer and Authorized User is agreeing to the terms of this Privacy Policy and the accompanying Platform Terms of Use.
Capitalized terms not defined in this Privacy Policy shall have the meaning set forth in our Terms of Use.
In the course of operating the Website and the Platform, and/or interacting with you, we will collect (and/or receive) the following types of information. You authorize us to collect and/or receive such information.
When you contact us through the Website, email, or by mail, when you call us, or when you subscribe to receive more information about our products and services, you will be asked to provide certain information, including but not limited to, your name, email address, phone number, company name, job title, and any other information you are contacting us about (collectively, the "Contact Information"). The Contact Information is used to provide the requested service or information and to contact you for purposes of direct marketing of our current and future services.
To access and use our Platform, you will need to create an account. In connection with creating an account, you will be asked to provide your email address and create a password (collectively, "Account Information"). We use the Account Information to process the creation of your account, including to verify your identity, and to manage your account.
In using the Platform, you will provide us Your Data, which may include protected health information (PHI) as defined by HIPAA. We will use Your Data in accordance with our Platform Terms of Use and any applicable Business Associate Agreement. Any personal information contained in Your Data will be used in accordance with this Privacy Policy and applicable laws and regulations.
When you access or use the Website and the Platform, we use browser cookies, pixels, web beacons, and similar technologies (collectively, "Tracking Technologies") to automatically collect or receive certain standard technical information and other data. This may include traffic data, usage data, location data, device information, logs, and other communications data.
We may use third-party analytics services (such as Google Analytics) to evaluate your use of the Website and the Platform, compile reports on activity, and analyze performance metrics. These third parties use cookies and other technologies to help analyze and provide us the data.
We may share information about you with third parties for ad distribution and ad optimization. These third parties may use cookies, pixel tags, and/or other technologies to collect information for such purposes.
We may use and share your personal information as follows:
We may also disclose your personal information:
You can review and change your personal information by logging into the Platform and visiting your account profile page.
You may also send us an email at [email protected] to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you do not wish to have your email address/contact information used by us to promote our own or third parties' products or services, you can opt-out by checking the relevant box located on the form on which we collect your data or at any other time by logging into the Platform and adjusting your user preferences in your account profile, or by sending us an email stating your request to [email protected].
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website or Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website or Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or Platform.
The Website and Platform may contain links to third-party websites. We have no control over the privacy practices or the content of these websites. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.
Our Website and Platform are not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website or Platform. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or Platform or on or through any of its features. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].
Our Website and Platform are operated in the United States and intended for users located in the United States. If you are located outside of the United States, please be aware that information we collect, including personal information, will be transferred to, and processed, stored, and used in the United States. The data protection laws in the United States may differ from those of the country in which you are located, and your personal information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States. By using the Website or Platform or providing us with any information, you consent to the transfer to, and processing, usage, sharing, and storage of your information, including personal information, in the United States as set forth in this Privacy Policy.
We do not currently respond to "do not track" signals or other mechanisms that might enable Users to opt out of tracking on our site.
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://oag.ca.gov/privacy/ccpa.
California's "Shine the Light" law (Civil Code Section ยง 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected].
We may update our privacy policy from time to time. If we make material changes to how we treat our users' personal information, we will post the new privacy policy on this page with a notice that the privacy policy has been updated and notify you by email to the primary email address specified in your account.
The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
Plena LLC, Plena Health 336 W First Street, Suite 113, Flint Michigan Email: [email protected]